MOTEL POLICIES

• Prices may be subject to change. All quoted rates are valid at writing but management reserves the right to change quoted rates with confirmation due to any major unforeseen / extreme economic factors that may influence the successful running of the business and or any increase in any government tax, surcharges, levies etc.

• Management reserves the right to shift or move guests around to the same type or another type of unit at the same price to accommodate present / longstay / future bookings. Particulary relevent with group / tour bookings and one night stays during peak, special events and public holiday periods.
• Minimum nights stay may apply during peak, special events, public holidays or long weekends please enquire when making booking.
• Any damge or theft from a unit or motel property will be charged to those concerned including all charges for the recovery of costs including any resultant loss of income if applicable.
• No visitors are allowed in the units after 10pm.
• Units are to be left in a clean and tidy state, no damage, no theft, or extra charges will apply, including any recovery / leagal costs.
• Shoes / boots are to be removed at the unit door entrance.

BOOKING CONFIRMATION

• Reservations will only be confirmed by supplying valid credit card details, or advance payment of first night's stay.
• Your supplied credit card may be drawn on as the deposit for the first nights accommodation. You will be notified though if we draw on your credit card.
• Debit cards will be drawn on for the total amount of stay.
• Payment by cheque at checkout only by prior arrangement.

CANCELLATION POLICY,  STANDARD POLICY / NON PEAK TIMES

• A confirmed booking if cancelled may incur a 20% cancellation charge of one night's stay.
• Less than 48 hours notice, or a no show, will incur a 100% charge for every room night cancelled.
• Management reserves the right to debit the guest the night's accommodation left vacant by their early departure.
• It is at management's sole discretion to change, waive, or drop, any charges occurring from the above cancellation policy. Any variation to cancellation policies will be taken on its merit and reasons supplied. Please do not hesitate to inquire if you have any issues on our policies.
• Group bookings/cancellation policies/deposits/confirmations, differ from those above. Please check when organising.

CANCELLATION POLICY, PEAK SEASONS / HIGH DEMAND

• Deposits for the first nights stay are normally non-refundable
• A confirmed booking if cancelled may incur a 20% cancellation charge of total night's stay.
• Less than 30 days notice, or a no show, will incur a 100% charge for every room night cancelled.
• When a unit has been confirmed and a guest shortens their stay, management reserves the right to cancel the entire booking.
• Management reserves the right to debit the guest the night's accommodation left vacant by their early departure.
• These policies are particularly relevant and will be enforced during the peak seasons December, January, February, school holidays, public holidays, long weekends and special events.
• It is at management's sole discretion to change, waive, or drop, any charges occurring from the above cancellation policy. Any variation to cancellation policies will be taken on its merit and reasons supplied. Please do not hesitate to inquire if you have any issues on our policies.
• Group bookings/cancellation policies/deposits/confirmations, differ from those above. Please check when organising.

FOOD/COOKING ODOURS

• In order to avoid residual lingering food odours that may be offensive to subsequent guests, cooking of odoriferous pungent foods such as shellfish, strong curries and spices are not permitted in any of our units. Common sense required and if still not sure please confirm with management. Management reserves the right to charge the guest a minimum of one night's accommodation for extra cleaning and loss of revenue if the unit is tainted by food odours.
• Absolutely NO gas cookers, burners, are allowed in the units. A portable BBQ is available, on request, at no extra cost for cooking outdoors.

SMOKING

• Smoking is NOT PERMITTED in the units. Smoking is permitted outside the units only, away from open doors and windows. Management reserves the right to charge the guest up to one night's accommodation for extra cleaning costs and loss of revenue if the unit is tainted by smoke residue, no matter how minor. All recoverable cost will be charged to the guests credit card or invoiced if no card present.

CHECK-IN

• 2pm on day of arrival or sooner if room is ready and available.

CHECK-OUT

• 10am unless prior arrangement and availability allows a later check-out. Charges may apply.